Questions people ask.

A marketplace for one-of-one and small-run pieces made by the people selling them. Each maker has a room: their own page, in their own look, with their pieces, drops and story.

That is the rule of the place. Every listing carries the maker's declaration of how the piece was made, and reselling mass-produced goods is prohibited by the Seller Rules. If you doubt a listing, report it; a person reviews every report.

No. At checkout you can buy with just your email and delivery address. We email you a private link to your order, where you can follow the parcel, message the maker and reach us if anything is wrong. You can choose a password later if you want a normal account; your orders stay with it.

You pay Ateliroom by card or PayPal. The money is held and only released to the maker after delivery is confirmed, so nothing is paid out for a piece that never ships. This is Ateliroom Protection and it applies to every purchase.

No. You pay the maker's price plus delivery, nothing else. Ateliroom Protection (secure payment, funds held until delivery, tracked shipping requirements and a person to turn to when something goes wrong) is included in every purchase. Ateliroom earns a commission from the maker when a piece sells.

Makers ship within 5 days (longer for made-to-order pieces, shown before you buy). If the ship-by date passes without a tracked shipment, your order is refunded automatically. Makers can ask you once for a few more days; you can decline and be refunded.

After delivery you have 2 days to confirm all is well or raise an issue from your order page. Raise it and the payout stays on hold while support looks at it with you and the maker.

When you buy from a professional seller, EU distance-selling law gives you 14 days after delivery to withdraw, without giving a reason. You do it yourself from your order page ("Withdraw from this purchase"), you get a confirmation by email and, where we can make one, a prepaid return label whose cost comes off your refund; you then have 14 days to send the piece back, and you are refunded the price and the standard delivery cost. It works the same whether or not the maker has been paid yet. The exception is a piece made to your own measurements or choices: the listing and the checkout say so, in the maker's words, before you pay. A piece that is simply made after you order, in a standard size, keeps the right. Private sellers are not bound by that right, and this is stated at checkout before you pay. On top of the law, each maker states their own return policy on the piece.

Shipping is always tracked. Where the maker ships on prepaid carrier labels, you choose the delivery service and see the real price at checkout; where the maker ships on a delivery service of their own, you see that service and its exact price instead. If no service covers your address yet, checkout says so before you pay. Pieces from €300 and valuable jewellery only ship signed-for and insured.

A set of pieces released at a chosen moment. Follow a room and you are emailed the second the drop opens. Until then its pieces can be previewed on the drop page but not bought, so everyone gets the same start.

Anyone who makes what they sell: designed and made by you, upcycled or reworked by you, produced from your own design with a workshop you name, or a collaboration you are authorised to sell. Apply as a maker: a person reviews every application, usually within a few days, and you don't need a big following. Once you're in, you agree to the Seller Rules before your first piece goes live.

Ateliroom keeps a commission on your listed price when a piece sells; listing and your room cost nothing before that. The commission covers card processing, buyer protection, support and bringing buyers to your work. You see your rate before you open your Room, and it is always in Studio → Payments. Buyers pay no fee on top, so the price you set is the price they see, the same as anywhere else you sell.

After delivery is confirmed and the buyer's 2-day check window has passed, your payout goes to your connected Stripe account or PayPal email. If you sell as a business, your first three payouts wait until the buyer's 14-day withdrawal window after delivery has closed; after those it is the normal few days. Connect payouts in Studio → Payments before publishing.

EU law requires buyers to know which they are dealing with before purchase. Professional sellers show a business number and grant the statutory withdrawal right; private sellers do not. You choose in Studio → Room and it is shown at checkout. If you sell regularly, you are most likely a professional seller; ask an accountant if unsure.

Tracked, within the ship-by date shown on the order. Fill in your ship-from address in Studio → Payments and buyers can choose a real carrier service at checkout; you then print a prepaid label from the order. Declare parcel weight and size honestly on the listing: carriers re-measure.

Studio → Room. Start with a look and your own words in about a minute, then refine anything on the full canvas: place pieces, text, clips, stickers and effects anywhere, and publish when it feels right.

A case is opened and a person reviews it. For serious claims the piece may be hidden while we look; you are told why, can respond from your studio, and hear the decision and the reason. See the IP policy.

You are responsible for your own tax obligations. Under EU rules (DAC7) marketplaces report sellers above certain thresholds to the tax authorities; we tell you when that applies to you and what we report.