The house rules, in full.

Who runs Ateliroom

Ateliroom is operated by Peniel Keme Kitoko, Kerselaarlaan 30, 2850 Boom, Belgium, registered under enterprise number (KBO) 1041.076.848, VAT BE 1041.076.848. You can reach us at support@ateliroom.com or +32 492 12 65 91. Using Ateliroom means agreeing to these terms.

What Ateliroom is, and what it isn't

Ateliroom is a marketplace for self-made and small-run fashion made by the people selling it. When you buy a piece, your purchase contract is with the maker who sells it, not with Ateliroom. We provide the platform: the rooms, the listings, the checkout, payment collection through our payment providers, Ateliroom Protection, and support. Each maker's status as a professional or private seller is shown on their pieces and at checkout, because your legal rights can differ between the two; purchases from private sellers may not carry the consumer rights that apply against professional traders.

Your account

• You must be legally able to enter contracts (in Belgium, 18) to buy or sell.
• Keep your details accurate and your password to yourself; what happens under your account is yours.
• One person, one account. You can close it any time in settings.

Fees

Sellers pay a 7% platform fee on the listed price when a piece sells; nothing to list, and nothing when nothing sells. The first 25 rooms are founding rooms and pay no platform fee on their first 10 sales. Shipping paid by the buyer is passed to the seller in full. Buyers pay no fee: the price of the piece plus delivery, shown before payment. Ateliroom Protection (secure payment, tracked delivery, and dispute support) is included in every purchase. Fees include any VAT Ateliroom must charge on them. Sellers set their own prices and remain responsible for their own taxes, including VAT where it applies to them. Fee changes are announced with reasonable notice and never apply to orders already placed.

Selling

• Everything you list must be your own work: handmade, reworked, upcycled, or made to order by you.
• Photos must show the actual piece; measurements and descriptions must be accurate. Your listing is your evidence in any dispute.
• Before publishing you must truthfully state whether you sell as a private individual or professionally, and keep that up to date. If you sell regularly or commercially, you are a professional seller, with the legal duties that brings.
• Sold pieces must ship within 5 days, or within your stated making time plus 5 days for made-to-order. Miss the deadline and the buyer is refunded automatically. Shipping must be tracked.
• Payouts release after delivery is confirmed and the buyer's check window passes. Your payout route (Stripe or PayPal) must be connected before you can publish.
• Selling in person: you may sell a listed piece face to face (at a pop-up, market or your studio) with Sell in person, at its listed price. Hand the piece over only once your studio shows the payment as received, then confirm the handover. Ateliroom releases the payout to your Stripe account at that moment; when it reaches your bank depends on Stripe's payout schedule. The buyer keeps the rights of any purchase: if they withdraw or are refunded later, the payout is taken back from your Stripe balance or, where that is no longer possible, owed to Ateliroom and deducted from your next payouts.
• Your pieces must be safe. Use the safety notes field where relevant (materials, small parts, allergens), and cooperate if a product ever needs to be removed or recalled.
• Taxes on your sales are your responsibility. EU rules (DAC7) can require Ateliroom to collect seller information and report sales data to the tax authorities once you pass certain thresholds; by selling here you agree to provide what that legally requires.
• Selling is open to makers anywhere we can send a payout; the current list of regions is on the selling page.

Never allowed

• Counterfeits, replicas and unauthorised copies of another brand's products or designs.
• Anything that infringes copyright, a trademark, a registered design or another intellectual-property right, including stolen photos.
• Stolen goods, or goods you are not legally entitled to sell.
• Illegal goods, weapons, drugs, dangerous or recalled products, and anything that fails applicable product-safety rules (including the EU General Product Safety Regulation).
• Used underwear, explicit content, and anything that sexualises minors.
• Misleading descriptions: wrong materials, invented provenance, hidden defects, undisclosed alterations.
• Deceptive prices, fake scarcity, fake reviews, or asking buyers to pay outside Ateliroom.

The complete list, with what sellers must declare and how enforcement works, is the Seller Rules (version 2026-09-05), which sellers accept before publishing and which form part of these terms. Intellectual-property claims follow the IP policy.

Buying, returns, and withdrawal

• Ateliroom Protection applies to every purchase: payment held until delivery, automatic refund if the piece never ships, and a human when something goes wrong. The full rules live on the protection page and are part of these terms.
• When you buy from a professional seller, EU distance-selling rules give you a 14-day right of withdrawal after delivery, except for pieces made to your specifications or clearly personalised. To use it, press "Withdraw from this purchase" on your order page within the period (a message to support within the period counts too); you receive an acknowledgement by email and then have 14 days to send the piece back. A piece made after you order in a standard size is not "made to your specifications": only a piece made to your own measurements or choices is, and the listing and checkout say so before you pay. Your refund is paid when the piece is back with the seller or you have shown it was posted, whichever comes first, and no later than 14 days after your withdrawal provided it is on its way. You bear the direct cost of returning the piece: Ateliroom issues a prepaid return label addressed to the maker and deducts its actual cost from your refund, which otherwise includes the price and the standard outbound delivery you paid.
• A piece that arrives faulty, damaged, not as described or that isn't what you ordered goes back at the seller's cost, whoever the seller is, and you are refunded in full.
• Buying in person: when a maker sells you a piece face to face through an Ateliroom payment link or QR code, these same terms apply, with these differences. Nothing is shipped and there is no delivery cost. The maker hands you the piece once Ateliroom has confirmed your payment, and that handover counts as delivery. Before you pay, the payment page tells you who the seller is, whether they sell as a professional or a private individual, the total price, and which rights apply. If the seller is professional, the 14-day right of withdrawal above runs from the handover (except for pieces made to your specifications), and you can give the piece back by hand to the maker or send it by tracked post at your cost. If the seller is a private individual, the statutory withdrawal right does not apply, as with any purchase from a private seller. Faulty or not-as-described pieces are covered as above either way, and a professional seller's legal guarantee applies in full. Your email confirmation is an order and payment confirmation, not a VAT invoice.
• When you buy from a private seller, that statutory withdrawal right does not apply; this is stated at checkout before you pay. A change-of-mind return is then voluntary: it needs the maker's agreement, and the return postage is yours. Ateliroom Protection applies in full either way.
• Made-to-order pieces can be cancelled free within 48 hours of ordering; after that, making has usually begun, and cancellation runs through the maker or support.
• On top of all this, returns follow each maker's stated policy, shown on the piece and at checkout.

Reports, moderation, and suspensions

Anyone can report a room or listing; every report is reviewed by a human, in line with the EU Digital Services Act. If we unpublish a listing or suspend a room or account, we tell the person what the reason is, and they can reply to that message to have a human look again. Nothing is deleted by moderation; suspensions are reversible. We may remove content or suspend accounts that break these terms or the law.

Your content

Makers keep full ownership of their work, photos, and words. By publishing on Ateliroom you give us permission to display and promote that content as part of running the platform (your room, the explore feed, share cards, and Ateliroom's own channels). That permission ends for content you delete, except where a record must be kept for completed orders or legal reasons. Don't upload content that belongs to someone else.

Liability

Ateliroom provides the platform with care, but the pieces are made and sold by independent makers, and the purchase contract is between buyer and maker. To the extent the law allows, we are not liable for the pieces themselves or for a maker's or buyer's conduct; Ateliroom Protection is how we make problems right in practice. Nothing in these terms limits liability that cannot legally be limited, and nothing reduces the statutory rights of consumers.

Changes, law, and disputes

We may update these terms; material changes are announced with reasonable notice, and continuing to use Ateliroom after that means accepting them. Belgian law applies, without reducing the protections consumers enjoy in their own EU country. Disputes belong to the Belgian courts, and consumers can also turn to the Belgian Consumer Mediation Service (Consumentenombudsdienst). Questions first, though: support@ateliroom.com answers within a business day.